VIP Coordinator

Overview

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

A polished and proactive VIP Coordinator who ensures our most valued guests receive personalized, seamless experiences from pre-arrival through departure. You’ll manage VIP profiles, coordinate amenities and special requests, and serve as the liaison between guests and hotel departments—delivering Loews’ signature hospitality at every touchpoint.

• Hospitality Ambassador:
  You create memorable, tailored experiences for high-profile guests.
• Organized & Detail-Oriented:
  You manage multiple priorities with precision and discretion.
• Clear Communicator:
  You convey information accurately and professionally across teams and to guests.
• Problem Solver:
  You resolve challenges quickly and creatively, always protecting the guest experience.
• Collaborative Partner:
  You work closely with Front Office, Housekeeping, F&B, and Concierge teams to deliver excellence.

• Manage VIP arrival and departure details; ensure rooms, amenities, and personalized touches are prepared.
• Communicate with guests pre-arrival to confirm preferences and special requests.
• Coordinate with Housekeeping, Culinary, and other departments for timely delivery of amenities and services.
• Escort VIP guests upon arrival when appropriate; provide warm, professional introductions to key team members.
• Respond promptly to VIP inquiries and requests; anticipate needs and exceed expectations.
• Handle guest concerns with empathy and discretion; resolve issues or escalate to leadership promptly.
• Maintain confidentiality and protect guest privacy at all times.
• Maintain accurate guest profiles and preference notes in property systems; update for future stays.
• Prepare daily VIP reports and communicate with relevant departments.
• Track feedback and trends; provide insights to enhance service offerings.

• Preserve the livelihood and reputation of the property by complying with legal policies and requirements.
• Regular attendance in conformance with standards.
• Required to attend/complete all mandatory training sessions and meetings.
• May be required to work varying schedules, including weekends and holidays to reflect business needs.
• Ability to stand for extended periods.
• Regularly lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.

• Excellent guest service skills.
• Advanced computer skills;
  Opera, Workbook, and Delphi.fdc systems experience preferred.
• One year of experience in the hotel industry is preferred
• Ability to communicate effectively in English with team members, leaders and guests.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.