Turndown Attendant - Loews Hotels Universal Orlando

Overview

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

• Minimum of six (6) months of experience in a housekeeping or cleaning role preferred.
• Basic English communication skills are preferred.
• Must have excellent customer service and hospitality skills.
• Must be able to stand, stoop, bend and walk for prolonged periods of time.
• Able to pull, lift and push up to 150lbs during entire shift.
• Must be able to work a flexible schedule, including nights, weekends and holidays as required.

• Perform evening turndown service, including turning down the bed, closing drapes, dimming lights, and providing turndown amenities.
• Replace used towels, toiletries, and other amenities to ensure the room is fully stocked and guest-ready.
• Ensure guest rooms are clean and tidy, including straightening up personal items, emptying trash, and organizing furniture.
• Greet guests in a friendly and professional manner if encountered during turndown service.
• Address any guest requests or preferences, ensuring a personalized and comfortable experience.
• Maneuver turndown attendant carts with supplies, amenities, clean linen, and keep turndown attendant carts clean and organized.
• Operate a Smartphone device to access Guest room assignments and report unusual room conditions or rooms in need of repair submitting work orders.
• Cleans and sanitizes all rooms and bathrooms.
• Comply with OSHA regulations and Loews Hotels cleaning policies, training guidelines and procedures.
• Assist with other housekeeping tasks as needed.
• Other duties as assigned