Guest Service Agent; Part-Time

Overview

The Hilton Orlando, a vibrant resort hotel in the heart of Orlando’s International Drive and connected to the South side of the Orlando Orange County Convention Center by a covered walkway, is seeking a part-time Guest Service Agent to join their front office team.

Shift Pattern: Part Time 1-3 days per week, open availability

Pay Rate: $19.76 per hour, plus potential for additional income through upselling!

What are the benefits of working for Hilton?

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

Available benefits may vary depending upon property-specific terms and conditions of employment.

• Welcome, check-in, and orient arriving guests to the hotel
• Check out guests and process payments on account
• Respond to guest inquiries in-person, by email, and by telephone in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Maintain a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, events, and local attractions
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information as needed

Hilton seeks Team Members who embody its Vision, Mission, and Values. Demonstrated alignment with the following Values is preferred:

• Hospitality - Delivering exceptional guest experiences
• Integrity - Do the right thing, all the time
• Leadership - Leaders in our industry and communities
• Teamwork - Team players in everything we do
• Ownership - Owning our actions and decisions
• Now - Operating with urgency and discipline

In addition, the following attributes are valued:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton Orlando

Part-time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office