Front Desk Supervisor

Overview

The Omni Orlando Resort at Champions Gate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation. This four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. Guests may relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Orlando Resort  Omni Orlando Resort at Champions Gate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation. The resort offers a dynamic work environment and comprehensive training.

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, the supervisor will be responsible for handling guest issues and forwarding along as needed.

• Be thoroughly acquainted with all check-in policies and procedures.
• Be experienced with various guest scenarios.
• Be familiar with all technical equipment related to the Front Desk.
• Be familiar with all hotel facilities and offerings.
• Understand the influence and importance of all departments on the Front Desk.
• Train new associates.
• Run the desk in the absence of the Assistant Manager.
• Perform rooms control duties.
• Have broad knowledge of Epitome, Synergy and Vingcard systems.
• Be familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.

• Previous experience in a four diamond or convention resort preferred.
• At least one year in a front office position required.
• High propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer skills (Synergy, Nucleus, Epitome, Vision, Go Concierge, Microsoft Office).

Omni Hotels & Resorts is an equal opportunity employer – veterans/disability. The EEO is the Law poster and its supplement are available. The following links are available: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica