Tour and Travel Conference Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

About Universal Endless Summer Resort - Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

Assists the Tour and Travel Conference Manager in the preparation of all groups or events. Provides outstanding, friendly, professional information and assistance to clients and guests. Presents a professional image of Loews Hotels and Universal Orlando ensuring total guest satisfaction and repeat business.

Essential Functions and Responsibilities

• Develops a relationship with clients by reaching out once a contract has been made, and then maintaining contact on a regular basis
• Prepares resumes
• Prints keys and checks group guests in on day of arrival
• Updates billing in Workbook
• Responsible for blocking group rooms prior to arrival
• Provides attention to client, at all times, to ensure total guest satisfaction
• Answers department phone lines
• Makes any changes to rooming lists or reservations for client once the group arrives
• Sells Food & Beverage vouchers and Sonic Cups to client groups
• Attends weekly resume meetings
• Attends pre-conference meetings when required
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs

Supportive Functions and Responsibilities

• Attends all appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Is polite, friendly, and helpful to guests, employees, and management
• Complies with all hotel standards, policies, and rules
• Recycles whenever possible
• Remains current on hotel information and changes
• Complies with hotel uniform and grooming standards
• Other duties as assigned

Qualifications

• Excellent guest service skills.
• Advanced computer skills;
  Opera, Workbook, and Delphi.fdc systems experience preferred.
• One year of experience in the hotel industry is preferred.
• Ability to communicate effectively in English with team members, leaders and guests.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.