Roadie-Orlando

Overview

Hard Rock Live Hosts (otherwise known as Roadies) are responsible for providing excellent service at events to all areas of Hard Rock Live. Reporting to the Live Managers and the Rocker Supervisor they will ensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment. This person must have experience providing a high level of guest service and with venue set up and break down.

• Maintain pleasant, friendly and professional demeanor with internal and external guests at all times.
• Seat Guests accurately and resolve any ticketing issues.
• Directing guests appropriately and answering guest’s questions.
• Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc.
• Performing duties such as cleaning, sweeping, and vacuuming.
• Effectively communicate escalated guest issues to the Live Manager and/or GM.
• Assist in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs and set up & break down for events.
• Crowd control
• Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.
• Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management.
• Maintaining and understanding general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.
• High school diploma or equivalent.
• One (1) years prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.
• Must have the ability to read, write and understand English in a working
• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to pass a pre-employment reference checks.
• Must be open availability and maintain a flexible work schedule.