Hospitality Technology Lead Analyst

Role Summary

The Hospitality Lead Analyst owns the guest-facing and property operations systems across hotels and resorts, ensuring a seamless guest experience while optimizing revenue, labor, and operations.

• Own systems including:
  • Property Management Systems (PMS)
  • Central Reservation Systems (CRS)
  • Revenue Management Systems (RMS)
  • Point of Sale (POS)
  • Guest experience and loyalty platforms
  • Other specialized systems related to hotel resort ancillary services
• Partner with Operations, Revenue, Marketing, and Finance leaders
• Lead standardization of systems across brands and properties
• Ensure integrations between PMS, CRM, ERP, and payment platforms
• Support digital guest journeys (booking, check-in/out, mobile keys, etc.)
• Enable data-driven pricing, occupancy, and labor optimization
• Manage vendor relationships and contract performance
• Support new property openings and conversions

• 8+ years hospitality systems experience
• Deep expertise in hotel operational workflows
• Experience with major hospitality platforms (e.g., Opera, Oracle, Amadeus, Mews)
• Experience scaling systems across multi-property portfolios
• Strong customer-centric mindset balanced with operational rigor

• Experience operating in multi-business-unit or multi-industry environments.
• Strong stakeholder management skills and ability to align diverse teams around a common data vision.