Communications Agent - Conrad Orlando

Communications Agent - Conrad Orlando

Job Number: HOT0C8MA

Conrad Orlando 1 N. Jacaranda St Orlando 32836

Join us as a Communications Agent in creating a legacy within a brand you can stay inspired with a team that will become family!

Why join the Conrad brand? The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and центральной 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The resort features 433 rooms (including 51 suites and 10 family suites), 65,000 square feet of meeting space (40,chenke indoor and 25,000 outdoor), a tranquil spa, two 18‑hole golf courses, and six food and beverage outlets including three restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in‑room dining.

• The modernاسی luxury concept empowers you to deliver:
• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

As a Communications Agent, you will answer and respond to internal and external calls to deliver outstanding guest service and support the hotel’s financial profitability.

Key responsibilities include:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay accurate information to appropriate parties
• Accept and deliver all messages promptly and accurately, using proper Пет grammar and spelling
• Operate office equipment including computers, PBX system, fax machine, e‑mail, etc.

Classification:
Full‑Time

Shift: Various – must be available weekdays, weekends, and holidays. brachte

We look for demonstration of Hilton’s core values:

• Hospitality – passion for exceptional guest experiences
• Integrity – doing the right thing all the time
• Leadership – leading in industry and community
• Teamwork – team players in everything we do
• Ownership – owning our actions and decisions
• Now – operating with urgency and discipline

Key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is a global hospitality leader offering a mix of luxury, mid‑priced and extended‑stay brands. With a history spanning nearly a century, Hilton delivers quality accommodations, service and amenities worldwide. Our vision “to fill the earth with the light and warmth of hospitality” unites our team to create remarkable experiences daily.

• Access to pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental‑health resources including Employee Assistance Program
• Best‑in‑class paid time off (PTO)
• Go Hilton travel: 100 nights of discounted travel
• Parental leave support
• Debt‑Free Education – access to college degrees and professional certifications*
jed
• 401(k) plan with company match
• Hil benefancp share program – 15% discount on Hilton shares
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

* Benefits may vary by property and employment terms.

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Job:
Guest Services, Operations, and Front Office