Guest Service Agent; Part-Time - Hilton Orlando

Guest Service Agent (Part-Time) - Hilton Orlando

Job Number: HOT0 C901

Hilton Orlando, 6001 Destination Parkway, Orlando, FL 32819

Pay Rate: $19.76 per hour, plus potential for additional income through upselling.

Shift Pattern:
Part Time, 1-3 days per week, open availability.

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through Daily Pay
• Hilton Shares:
  Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount.
• Debt‑free education: access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates, etc.)
• Flexible shifts and days off
• Mental health resources including free counseling through our Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

* Available benefits may vary depending upon property‑specific terms and conditions of employment.

• Welcome, check‑in, and orient arriving guests to the hotel.
• Check out guests and process payments on account.
• Respond to guest inquiries in‑person, via email, and by telephone in a timely, friendly, and efficient manner.
• Provide driving or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

We look for demonstration of Hilton Values:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing, all the time.
• Leadership – leaders in our industry and communities.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now – operate with a sense of urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton Orlando is a vibrant resort hotel in the heart of Orlando’s International Drive, connected to the South side of the Orlando Orange County Convention Center by a covered walkway. We are a leading global hospitality company dedicated to providing exceptional guest experiences across our global brands.