Guest Service Agent; On-Call - Conrad Orlando

Royale Job Description Guest Service Agent (On‑Call) – Conrad Orlando

Job Number: HOT0C8PA

Conrad Orlando
1 N. Jacaranda St
Orlando 32836

Join us in creating a legacy within a brand you can stay inspired with a team that will 들 become family! The newest Conrad Hotel in Hilton’s luxury portfolio is open in Orlando.

As one of the most celebrated openings, be part of the legacy as a Guest Service Agent
! A Guest Services Agent is responsible for greeting and registering guests and checking guests out of Structural hotel in the continued effort to deliver outstanding guest service and financial profitability.

The modern luxury concept empowers you to deliver:

• Personalized service with authenticity and passion
• Impactful experiences
• Creativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlando sits on a 1,100‑acre Evermore Orlando Resort bordering Walt Disney World with a 20‑acre tropical beach and 8‑acre lagoon.

The resort will feature 433 rooms—including 51 suites, 10 family suites—65,000 sf of meeting space, a spa, two 18‑hole golf courses, and 6 food & beverage outlets (rooftop, southern Italian, poolside, cocktail bar, marketplace, and in‑room dining).

Classification: On‑Call

Shift: Qaeda – must be available weekdays, weekends, andHV holidays.

Responsibilities
• Greet guests and complete the registration process—entering and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the room location or is assigned a bellperson.
• Assist guests with check‑out—including ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates.
• Demonstrate thorough knowledge of hotel information—including room categories, rates, packages, promotions, local area, and general product knowledge—for answering guest questions.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues promptly, friendly and efficiently.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive Bos, retrieve and relay messages to guests.
Values and Key Attributes

We look for demonstration of Hilton’s core values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Urgency
. Additionally, we value quality, productivity, and customer focus.

What It Will Be Like to Work for Hilton

Hilton is a global leader in hospitality, offering guests luxurious experiences. Our vision—"to fill the earth with the light and warmth of hospitality"—unites us. Our Team Members are the heart of our success.

The Benefits

Hilton offers comprehensive benefits such as:

• Daily Pay for pay when you need it
• Medical insurance for you and your family
• Mental health resources including an Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave
• Debt‑Free Education—access to credentials through Guild Education (college degrees and professional certifications)
• 401(k) plan with company match
• Hilton Shares—employee stock purchase at 15% discount
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• (Benefits vary by property)
Schedule

Part‑time

Brand: Conrad Hotels & Resorts

Job Category:wand Salmi Gateway >
Guest Services, Operations, and Front Office