Front Desk Supervisor

Pay Rate: $18.50/hour – daily pay available if you prefer flexible pay

Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world‑famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team you will experience a unique and rewarding work environment. Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, is committed to excellence, unforgettable vacation experiences and supporting career growth across 60+ resorts.

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. To achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

As a Front Desk Supervisor
, you will:

• Schedule and direct Front Office team members as needed.
• Act as Manager of Duty in the absence of the General and Front Office Manager.
• Greet, register and assign rooms to guests and input information into the property management system.
• Collect and post security deposits during guest check‑in.
• Explain room charges to guests and accept payment by cash, check or credit cards.
• Issue room keys.
• Check guests out via the property management system and phone system.
• Answer all phone calls at the front desk and operator, transferring calls as needed.
• Turn on or restrict guest phones as needed.
• Answer inquiries concerning hotel services, guest registration, shopping, dining, entertainment, shuttle and travel directions.
• Remain aware of room occupancy and availability.
• Compute bills, collect payments and make change for guests.
• Handle and count cash, and process credit card payments and credits.
• Make and confirm reservations.
• Post charges, including rent, phone and miscellaneous fees, to guest folios.
• Listen and find solutions to guests’ problems.
• Balance all cash, credit card and other postings to the daily report at end of shift.
• Make cash deposits in the safe.
• Coordinate with housekeeping when VIP guests arrive.
• Train all new Front Desk personnel.

• One or more years of Front Office leadership (supervisory or management) experience.
• Willingness to work weekends and holidays.
• Ability to stand for 8 hours a day.
• Availability for AM, PM and overnight shifts.

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick and personal
• Paid holidays
• 401(k) with generous company match
• Daily Pay benefit
• Family benefits including pregnancy and parental leave and adoption assistance
• Wellness programs
• Flexible spending accounts
• Tuition assistance
• Military leave
• Employee Assistance Program (EAP)
• Life, disability, accident, critical illness & hospital insurance
• Pet insurance
• Exclusive discounts for team members (hotels, cruises, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community involvement programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation for the application or recruiting process, please email W with the job title and location of the position.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty or qualification required. Duties, responsibilities and activities may change at any time with or without notice.