Guest Services Lobby Attendant - Part Time

Guest Services Lobby Attendant - Part Time

Join to apply for the Guest Services Lobby Attendant - Part Time role at Holiday Inn Club Vacations

Holiday Inn Club Vacations looks for individuals who excel in their role, who are committed to delivering an exceptional experience for our guests, owners, and team members. They look for individuals who are passionate in life and bring those qualities to work every day. They seek people who instill confidence, trust, respect, encourage success, and build relationships. They’re looking for people like this to join a friendly, engaged, professional team.

Must be available to work nights, weekends, and holidays.

• Provide room orientation and assist owners/guests with their luggage.
• Deliver requested amenities.
• Assist in obtaining transportation to various resort locations.
• Provide directions to local resort and surrounding areas.
• Maintain lobby cleanliness.

• Candidates will have three+ years of related hospitality experience preferably in a Guest Services/Bellman environment.
• Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
• Education requirement: high school diploma or equivalent.
• Proficient in Microsoft Office:
  Excel, PowerPoint, Word.

• Must be knowledgeable of the resort amenities and activities that occur.
• Must be knowledgeable of Orlando attractions, area and activities that occur.
• Some knowledge of current PMS.
• Ability to check in and out guests using current PMS.
• Ability to review and talk about owner records.
• Ability to make keys.
• Some knowledge of Asgard.
• Some knowledge of Salesforce.
• Ability to book various reservations through approved vendors.
• Ability to speak and understand fluent English.
• Ability to speak and understand multiple languages is preferred.
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
• Must have strong verbal skills to communicate to guests/owners.
• Must be able to promote a positive, friendly, welcoming and “at your service” environment.
• Must be able to recognize owner/assigned guests by name.
• Ability to address adverse situations to guest’s satisfaction mirroring STAY REAL behaviors.
• Ability to resolve adverse situations limiting management involvement.
• Ability to receive negative/constructive comments by guests.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.