Hotel Valet Attendant Hilton Orlando

Hotel Valet Attendant - Hourly + Tips = $20-$21/HR Potential - Hilton Orlando

Apply for the Hotel Valet Attendant - Hourly + Tips = $20-$21/HR Potential - Hilton Orlando role at Towne Park
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At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in many ways. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Job Details

• Compensation: Towne Park offers competitive, fair, and commensurate compensation. The hourly base pay range is $10.98 per hour plus $9-$10 per hour in tips.
• Work Schedule: AM/PM
• Benefits: Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine insurance, as well as the company’s 401(k) retirement savings plan. Eligibility depends on classification, length of employment and hours worked. Seasonal and temporary roles are not eligible for benefits.

Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The role includes parking and retrieving guest vehicles promptly and safely, and assisting guests with luggage during arrival and departure.

Essential Functions

• Maintain a pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledge and greet guests within five feet with a professional and friendly demeanor. Use guests’ last names during interactions. (25%)
• Use salutation of the day and welcome guests to the location. Practice proper phone etiquette. Post up in designated areas when not completing tasks. (10%)
• Park and retrieve vehicles while driving slowly and cautiously. Assist guests with bell services and luggage storage as needed. Open all vehicle and hotel doors for guests. (20%)
• Assist guests with directions, taxis, reservations and other inquiries. Provide information about outlets, meeting rooms, and/or amenities. Deliver messages, items, or guest amenities as requested. Shuttle guests to approved locations. (10%)
• Explain parking rates and retrieval procedures to guests upon arrival. Issue claim checks after receiving vehicle keys and collect them prior to issuing keys. Complete and maintain all ticket information, including key tag, guest folio, vehicle location, damage survey, and claim check receipt. Record location on all key tags after parking. Calculate and collect revenue for vehicles when needed. (35%)

• Education: High school diploma or GED
• Required Licensure: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Work Experience: One (1) month related experience and/or training; or equivalent combination of education and experience
• Knowledge: Principles and processes for providing customer and personal services
• Skills:
  • Read and write standard English language
  • Read and comprehend simple instructions, short correspondence, and memos
  • Write simple correspondence
  • Effectively present information in one-on-one and small group situations
  • Add and subtract three-digit numbers and perform operations with money
  • Understand 24‑hour and military time systems
  • Understand rates applicable to time passed
  • Ability to operate a manual transmission (highly desirable)
  • Perform parallel parking

• Authority To Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties performed with specific directions; work checked or verified frequently. Decisions made within operational instructions. Errors in judgment could affect the smooth operation of the department.
• Budget Responsibility: Employee has control over available resources only.