Hotel Front Office Supervisor - Inn Express Hotel & Suites

Hotel Front Office Supervisor - Holiday Inn Express Hotel & Suites

Buffalo Lodging Associates, LLC

Holiday Inn Express Hotel & Suites, Nearest Universal Orlando – 5605 Major Boulevard, Orlando, FL 32819.

We are currently looking for a Front Office Supervisor to join our team. Our Hotel has 184 rooms, including suites, and is within walking distance to Universal Studios Florida, Universal’s Islands of Adventure, and Universal City Walk. Positioned just minutes off International Drive, we are close to the best shopping, restaurants and entertainment Orlando has to offer.

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team; helps plan, assign, direct work, address guest concerns and resolve problems.
• Front
  
  Desk Duties:
  • Greeting guests, complete check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
  • Taking reservations from incoming callers and inputting all information into the hotel management system; updates and cancels reservations as requested by the guest.
  • Handles cash, credit card information and goods at the property.
  • Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities, creating an accommodating environment for all and responding to all guest requests in a timely manner.
• Typical Schedule:
  
  Morning Shifts – 7 AM – 3 PM;
  Evening Shifts – 3 PM – 11 PM;
  Weekend availability needed – flexibility to work all shifts when needed.
• Rate of Pay: $18.75 per hour.

Buffalo Lodging Associates, a hotel management company based in Canton, MA, has emphasized true hospitality since its founding in 1996. With an extensive portfolio of 50 hotels, we partner with respected brands such as Marriott International, Hilton Worldwide, Inter Continental Hotels Group, and Choice Hotel International. We are a community of welcoming, committed, and passionate associates driven to deliver a best‑in‑class hospitality experience and operational excellence.

• Customer Service experience, preferably in a hotel setting.
• IHG Hotel Brand experience is required.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property Management System, WORD, and EXCEL is strongly preferred.
• Must have a valid driver’s license and an acceptable driving history subject to company approval.

• Paid Weekly (Every Friday).
• Medical, Dental & Vision Insurance.
• Competitive 401(k) Retirement Savings Plan with generous employer match.
• Paid Vacation and Sick Time.
• Paid Holidays.
• Tuition Reimbursement.
• Flexible Spending Account.
• Company Paid Life Insurance.
• Company Paid Short‑Term Disability Insurance.
• Long‑Term Disability Insurance.
• Employee Assistance Program.
• Hotel Discounts – for you, your friends and family.
• Wellness Programs.
• Monthly Employee Appreciation Activities & Events.
• Learning and Development Opportunities.
• Employee Referral Program.

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Mid‑Senior level

Full‑time

Other

Hospitality