Pre-Arrival Coordinator - Waldorf Astoria Orlando

Job Description

Pre-Arrival Coordinator (Waldorf Astoria Orlando)

HOT0C49S

Waldorf Astoria Orlando, 14200 Bonnet Creek Resort Lane, Orlando 32821

Waldorf Astoria Orlando is looking for a Pre-Arrival Coordinator to join the Front Office Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

• Classification: Full-Time
• Shift: Various, full flexibility required to include weekends and holidays.

As a Pre-Arrival Coordinator, ensure that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answer and dispatch telephone calls, maintain call logs and ensure guest satisfaction through follow‑up calls. Resolve guest challenges throughout their stay in our Hotel, and provide prompt and courteous service to meet Company’s high standards.

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e‑mail, etc.
• Monitor and reply to all pre‑arrival questions and requests in third party systems and create traces, emails, or other forms of communication to ensure proper execution.
• Responsible for assisting all reservations in the room PMS system.
• Pre‑assign rooms to incoming reservations to ensure room type availability and to open opportunities for upsells

We look for demonstration of Hilton’s Values and key attributes:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.
• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment.

• Access to pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑
  
  Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property‑specific terms and conditions of employment.