Guest Services Representative 2nd Shift

Overview

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Orlando Health Melbourne Hospital is a comprehensive medical and surgical acute care facility serving Brevard County and the Space Coast as a trusted healthcare provider since 2002. Located in Melbourne, the 119-bed hospital has all private rooms designed for comfort and a positive patient experience. Our team of physicians, nurses, clinicians and medical professionals is committed to delivering the highest level of quality and compassionate care.

We provide a complete scope of care with advanced technology and expertise in cardiovascular care, digestive health, emergency care, orthopedics and surgical services. We are accredited by The Joint Commission and are the first hospital in Brevard County to receive spine surgery certification for our spine program. We participate in the American College of Cardiology CathPCI Registry for improved diagnostic cardiac catheterizations and percutaneous coronary interventions for heart patients.

to Learn More About:
Melbourne Hospital

• Competitive Pay
• Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (Starting On Day One): student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for full-time and part-time employees.
• Employee-centric:
  Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.

Provides directions to guests and team members within the hospital system and the Orlando area.

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude and sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Attends in-services/meetings as required.
• Completes all mandatory education.
• Assumes responsibility for professional growth and development.
• Other duties as assigned.

• High School diploma or equivalent.

• None.

• Two (2) years of experience in a customer service setting.

12:30pm - 7:00pm on Saturdays and Sundays; 12:30pm - 9:00pm on other days.