Referral Specialist - Jewett Orthopedic Institute, Lake Mary

Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute also holds official medical roles with multiple athletic teams, sporting events and venues.

In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.

The Referral Specialist plays a critical role in supporting the coordination and continuity of patient care by managing the referral and insurance authorization processes for new patients, diagnostic testing, and hospital admissions. This position is responsible for completing patient registration, verifying financial and insurance information, and updating billing systems accordingly to ensure seamless service delivery.

• Medical, Dental, Vision Insurance
• 403(b) Retirement Savings Plan
• HSA & FSA Options
• Up to 5 Weeks PTO
• Paid Parental Leave & Family Care Support
• Life Insurance & Extended Leave Plan
• Pet & Car Insurance
• 100% Paid Tuition + Loan Repayment Assistance

• Completes registration and obtains insurance authorization for new patients, diagnostic testing and for hospital admissions.
• Ensures financial information and insurance has been verified.
• Updates patient insurance information in billing systems as needed.
• Initiates the referral and authorization process for all services and visits.
• Works closely with nursing and medical staff to facilitate optimal patient care.
• Communicates with the scheduling department to verify each patient’s insurance requirements have been satisfied for upcoming appointments.
• Coordinates with other departments as needed to facilitate patient’s visit.
• Provides patient with referral information for other physicians and facilities.
• Communicates effectively with all internal and external customers – PCP, Patient, clinical departments, etc. in order to obtain the required authorization needed for each service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• High school graduate or equivalent education.
• One (1) year of retail, customer service or health care.