Care Management Educator

Position Summary

Assists in the educational needs assessment and development of an educational plan for the Care Management Department. Develops and implements a robust onboarding plan for new care management team members.

• Graduate of an approved school of nursing; or,
• Master’s degree from an accredited school of Social Work, Mental Health, or Psychology is required in a related field.
• RN must have experience in utilization management and be proficient with Inter Qual and MCG.

• Florida RN license required and maintained current, if graduated from an approved school of nursing.
• BLS/Healthcare Provider Certification within 90 days of hire.
• Maintains Florida state (Chapter 491 Florida Statutes) licensure as a Licensed Clinical Social Worker or Licensed Mental Health Counselor if licensed in these fields or obtains licensure within two (2) years of hire.

Three (3) years of experience in acute hospital care management, care coordination, and utilization management. Effective written and verbal communication skills. Excellent presentation skills.

• Facilitates Care Management training for operational areas.
• Collaborates with the Corporate Learning Specialist to create a robust onboarding process for new team members.
• Assists in standardizing new employee orientation and maintains training materials and competencies.
• Assists in creating clinical competencies for all levels of clinical staff.
• Assists with Care Management preceptor development.
• Performs regular audits of Care Management team member documentation for performance improvement activities and educational purposes.

• Provides general and specialty education to prepare care management staff to be safe, efficient, and competent.
• Represents department as point person to organize training requests, schedules, and venues.
• Demonstrates excellence in presentation skills, capturing audience attention and achieving high engagement from the team.
• Gathers performance feedback for managers on students’ achievement during training.
• Collaborates with Physician Advisors to identify educational opportunities.
• Collaborates with the Corporate Learning Specialist to ensure new processes are documented for training purposes.
• Proficient in the use of all Care Management applications.
• Effectively communicates and serves as a subject matter expert on Care Management applications.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

• Assists the Corporate Learning Specialist with developing new education/information, maintaining the Care Management SharePoint site, and other duties of the learning team.

• Serves as a liaison and informal consultant to other site departments regarding educational efforts.
• Participates in process improvement activities as assigned.
• Always demonstrates a positive attitude and professional appearance.
• Acts as a resource for team members.