Medical Equipment Customer Service Representative

Medical Equipment Customer Service Representative

Join Rotech Healthcare as a Customer Service Representative. We are a leader in home healthcare, providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions and other home medical equipment.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification—and thrive in a fast-paced, patient-centered environment—this role offers the opportunity to make a meaningful impact every day. You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

Hours:

8:00 am – 5:00 pm, Monday through Friday.

• Work cooperatively with others.
• Assist with office operations including supply monitoring, deposits and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources and internal teams to ensure timely service and resolution of inquiries.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Manage several tasks at once.
• May be required to cover on call, drive a company vehicle and make deliveries to patients’ homes.
• Maintain predictable and regular attendance, arriving to work on time.
• Prepare and process documentation including CMNs, SOPs, invoices and delivery paperwork.
• Provide technical assistance and support for walk‑in and retail equipment requests.
• Perform other duties as assigned.

• Be part of a mission-driven team improving lives through home-based care.
• Work in a supportive environment with opportunities for growth and advancement.
• Competitive compensation, benefits and employee recognition programs.

• Background check (company-wide); results will not be used automatically to disqualify individuals but considered individually in accordance with applicable laws.
• Drug screen (when applicable).
• Compliance with healthcare facility credentialing process (when applicable).
• Valid driver’s license in state of residence with a clean driving record (when applicable).

• High school diploma or GED equivalent (required).

• One year of related work experience.
• Experience in home healthcare, medical billing or patient intake.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment (plus).

• Interpret and respond to various forms of communication (verbal, written, visual).
• Work independently and collaboratively within a team.
• Demonstrate problem‑solving, time management and organizational skills.
• Excellent verbal and written communication skills in English.
• Maintain confidentiality and handle sensitive information with discretion.
• Strong attention to detail and ability to multi‑task effectively.

• Mail and email transmission and communication.
• Internet navigation and research.
• Microsoft applications:
  Outlook, Word and Excel.
• Office equipment: fax machine, copier, printer, phone and computer and/or tablet.

• Lifting and carrying office and patient equipment (minimum 35 lbs).
• Driving a company vehicle, making home deliveries and participating in on‑call rotations.
• Ability to sit, stand, walk, talk and listen for extended periods.
• Regular contact with patients and equipment may involve exposure to contagious pathogens.
• Close vision required for reading small print on screens and paperwork.

• Generous paid time off and paid holidays.
• Overtime pay for non‑exempt hourly positions based on business needs.
• Commission…