AVP, Service Line Administrator - Orthopedics

Nemours is seeking an AVP Service Line Administrator (Orthopedics) (Full-Time), to join our Nemours team.

Location can be Orlando or Jacksonville, Florida. This is a hybrid position. Must be able to travel to locations throughout Florida.

The AVP Service Line Administrator would serve as a key Florida Administrative Leader for the development and advancement of the Florida Orthopedics Service Line. The AVP Service Line Administrator will work collaboratively with members of the executive team to drive the organization's growth, innovation, and transformation initiatives for these key department/programs. The AVP has primary responsibility to advance the Department of Orthopedics to a Florida-level service line with multi-divisional, inter-departmental excellence in research, education and clinical (hospital and practice plan) activities.

This person will report directly to the VP Florida Practice Administrator maintaining matrixed accountabilities to the Regional Presidents, Chairs, CMOs, and Site Administrators. This position will support the Chairs in achieving clinical operations and financial goals and is responsible for leading all administrative, operational and business functions of the Department (and subsequent service line), which includes the clinical, research, and educational goals.

This position will oversee all financial and business functions of the Department, including those related to: human resources; patient access, inpatient and ambulatory operations, billing and satisfaction; the pre and post research grant award process; clinical program assessment and development; operating and capital budgeting and quality improvement as it pertains to the business and financial operations. This leader will provide and leverage market intelligence to support decision-making and to inform growth for the Florida of Orthopedics service line.

This position will be instrumental to the establishment of long-term strategy in Orthopedics.

Job Responsibilities:

Fiscal Leadership

• Works collaboratively with the Regional Presidents, CMOs, Site Administrators, COSO, CNOs,VP Practice Administration, Regional Chairs, VPs of Finance and Accounting, Revenue Cycle/Strategic Pricing, Clinical Affairs, Research Operations and Patient Services as well as PIs and clinical providers and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical (hospital and professional) operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Ensure policies and procedures support the accurate and complete capture of physician billings, combined billings and hospital fees.
• Ensure monitoring processes are operational and effective. Establish metrics for divisional and individual clinical productivity (such as RVUs, billing revenue per FTE) and monitor actual performance against established metrics.
• Manage revenues from grants, industry contracts, endowments, donations and gifts. Develop and monitor metrics for research funding by individual and team.
• Optimally manage resources and cash flow under grant and industry contracts. Accountable for the Hospital, Research and Practice Plan operating and capital budgets, financial results and consolidated financial performance reporting. Additionally, administer and oversee the fiscal aspects of research activities within the service line.

Patient Access, Satisfaction, and Safety

• Responsible for overseeing, monitoring and optimizing patient access to clinical care delivered by the service line.
• In partnership with the Chairs, monitor performance against access targets and physician standards for clinic scheduling and wait times.
• Develop and implement improvement interventions when warranted. Working with the quality improvement, patient safety and legal teams, lead the service line to continuously improve patient access and flow, service effectiveness, patient safety and satisfaction.
• Ensure development and implementation of policies and procedures that guide and support the provision of services.
• Assure compliance with Joint Commission on Accreditation of Healthcare Organizations as well as other relevant accreditation agencies.

Operational Leadership

• Integrate and coordinate resources and operations of the various reporting units and divisions that represent the direct composition of the service line and administrative business unit.
• Serve as the direct liaison to the various Vice-Presidents and Department Chairs, associated Vice-Presidents and senior managers to promote the service line's success, while promoting the broader institutional success of these supporting Departments and Nemours.
• Serve as the clinical service's administrative representative on appropriate committees.
• Provide reports and presentations of key performance metrics as defined by the executive team.
• Work with NCH Delaware Valley counterpart to ensure systemness on strategic…