Front Office Assistant -Outpatient OBGYN- ORL

Overview

Orlando Health Women’s Institute is a comprehensive healthcare provider focused on addressing the unique medical needs of women at every stage of life. Located within the Orlando Health system, the institute offers a full spectrum of services, including gynecology, obstetrics, reproductive endocrinology, and maternal-fetal medicine. It also specializes in complex areas like gynecologic oncology, urogynecology, breast health, and menopause management. The institute emphasizes wellness, preventative care, and the latest medical advancements to ensure the highest quality of care for routine health screenings or specialized treatment in Central Florida.

Orlando Health | Choose Well

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Orlando Health offers a great benefits package that includes:
Medical, Dental, Vision; 403(b) Retirement Savings Plan;
Health Savings Account (HSA);
Flexible Spending Account (FSA);
Paid Time Off (up to 5 weeks to start);
Life Insurance;
Extended Leave Plan (ELP);
Family Care (child care, elder care, pet care);
Paid Parental Leave;
Pet Insurance;
Car Insurance; 100% Paid Tuition as well as tuition reimbursement and monthly payments to help pay down any graduated school debt. All benefits start Day One.

Department: Urogynecology

Status: Full Time

Shift: Days

Hours: 7:30am-4:30pm, Monday-Thursday, Friday 7:30am-12:30pm. No weekends, no holidays.

• Schedules patient appointments according to practice specific scheduling protocols and patient preferences, including obtaining required pre-certification and authorization for office visits when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department-specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in the use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

• High School graduate or equivalent.

• None.

• Six (6) months experience in a clerical office, or general business, and/or customer service setting