Improvement System Coach - ORMC

About Orlando Health

Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and top rankings in several specialties, as well as Magnet® recognition and Beacon Awards for Excellence.

Orlando Health ORMC is part of the Orlando Health system of care, which includes award-winning hospitals and centers spanning Florida’s coasts, Central Alabama and Puerto Rico.

Orlando Health is committed to providing benefits that go beyond the expected, with career-growing education programs and well-being services. Benefits begin on day one, with flexibility to support work-life balance.
Orlando Health Is Your Best Place to Work
—our promise to you.

Position
:
The Improvement System Coach II is responsible for the implementation of the Orlando Health Improvement System under the mentorship of the Director. The goal of the Improvement System is to achieve sustainable top decile performance in key performance indicators selected by the Board, by developing team members and physicians to reach their greatest potential.

Essential Functions
:

• Improves operational efficiencies and achieves measurable results by reducing variation and waste, improving process flow, and quality.
• Independently develops and implements transformation projects or initiatives for healthcare and clinical program areas.
• Coaches team members in Lean principles and leadership skills.
• Leads discussions with all levels of team members and management to update stakeholders on project status, progress and barriers using project management and effective communication.
• Demonstrates effective project management skills and professional accountability.
• Models change agent behaviors including honesty, integrity, reliability, and persuasiveness.
• Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.
• Is comfortable and effective presenting to teams at all organization levels and audience sizes.
• Maintains professional behavior toward patients, team members, and leaders to promote teamwork and collaboration.
• Demonstrates and maintains mastery of performance improvement, including Lean methodologies.
• Maintains regular, punctual attendance consistent with Orlando Health policies and applicable standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Provides information in support of business cases necessary for team decisions.
• Strong knowledge of Microsoft Office with a heavy focus on Excel analysis.

Education/Training
:
Bachelor’s degree or higher in a professional healthcare discipline (e.g., Nursing, Respiratory Therapy, Physical Therapy, Pharmacy) or Bachelor’s degree or higher in Industrial Engineering.

Licensure/Certification
:
None.

Experience
:
Three (3) years of experience leading improvement projects with demonstrable results. A Master’s degree in a related field may substitute for up to two (2) years of experience. Internal transfers who have completed training in the one-year Improvement System Associate role, with meeting entry requirements, may be promoted to the Improvement System Coach II with Director approval.