AVP, Service Line Administrator - Orthopedics

Overview

Nemours is seeking an AVP Service Line Administrator (Orthopedics) (Full-Time) to join our Nemours team.

Location can be Orlando or Jacksonville, Florida. This is a hybrid position. Must be able to travel to locations throughout Florida.

The AVP Service Line Administrator serves as a key Florida Administrative Leader for the development and advancement of the Florida Orthopedics Service Line. The role works collaboratively with members of the executive team to drive growth, innovation, and transformation initiatives for these key departments/programs. The position has primary responsibility to advance the Department of Orthopedics to a Florida-level service line with multi-divisional, inter-departmental excellence in research, education and clinical (hospital and practice plan) activities.

The person will report directly to the VP Florida Practice Administrator, maintaining matrixed accountabilities to the Regional Presidents, Chairs, CMOs, and Site Administrators. The role supports the Chairs in achieving clinical operations and financial goals and is responsible for leading all administrative, operational and business functions of the Department (and service line), including the clinical, research, and educational goals. This position oversees all financial and business functions of the Department, including human resources;

patient access, inpatient and ambulatory operations, billing and satisfaction; the pre- and post-research grant award process; clinical program assessment and development; operating and capital budgeting and quality improvement as it pertains to the business and financial operations. The leader will provide and leverage market intelligence to support decision-making and inform growth for the Florida Orthopedics service line. This position will be instrumental to the establishment of long-term strategy in Orthopedics.

Fiscal Leadership

• Works collaboratively with Regional Presidents, CMOs, Site Administrators, COSO, CNOs, VP Practice Administration, Regional Chairs, VPs of Finance and Accounting, Revenue Cycle/Strategic Pricing, Clinical Affairs, Research Operations and Patient Services as well as PIs and clinical providers and other key stakeholders in the execution of fiscal responsibilities.
• Ensures pricing, contract and collection practices and policies within the clinical (hospital and professional) operations are appropriate, supporting the maximization of realized revenue while ensuring compliance with regulatory requirements.
• Ensures policies and procedures support the accurate and complete capture of physician billings, combined billings and hospital fees.
• Ensures monitoring processes are operational and effective. Establishes metrics for divisional and individual clinical productivity (such as RVUs, billing revenue per FTE) and monitors actual performance against established metrics.
• Manages revenues from grants, industry contracts, endowments, donations and gifts. Develops and monitors metrics for research funding by individual and team.
• Optimally manages resources and cash flow under grant and industry contracts. Accountable for the Hospital, Research and Practice Plan operating and capital budgets, financial results and consolidated financial performance reporting. Additionally, administers and oversees the fiscal aspects of research activities within the service line.

Patient Access, Satisfaction, and Safety

• Responsible for overseeing, monitoring and optimizing patient access to clinical care delivered by the service line.
• In partnership with the Chairs, monitors performance against access targets and physician standards for clinic scheduling and wait times.
• Develops and implements improvement interventions when warranted. Working with the quality improvement, patient safety and legal teams, leads the service line to continuously improve patient access and flow, service effectiveness, patient safety and satisfaction.
• Ensures development and implementation of policies and procedures that guide and support the provision of services.
• Assures compliance with Joint Commission on Accreditation of Healthcare Organizations as well as other relevant…