Patient Services Representative; PRN

Patient Services Representative (PRN)

US Fertility (Shady Grove Fertility) is seeking an immediate opening for a Per Diem Patient Services Representative to join our team in the Orlando, FL office as needed.

Our team members choose to build their career home at Shady Grove Fertility because of the hope we inspire within our patients, the life we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to constantly improving the patient experience and pioneering research and development in one of the most exciting fields of medicine.

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information.
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly.
• Schedule appointments.
• Address customer/patient issues and insure effective short‑term and long‑term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding their benefits, coverage and financial options.
• Greet patients and visitors to the office and provide a high level of customer service.
• Required to work occasional weekends and holidays.

• Minimum 2 years of applicable work experience.
• High School diploma required.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detail‑oriented, computer savvy.
• High level of customer service essential.

• Competitive pay.
• 401(k) matching.
• Comprehensive training.
• Ability to make an impact in the communities we serve.

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values – Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We are committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit the US Fertility website.

To have your resume reviewed by our Talent Acquisition team, click the “Apply” button. If you know someone who might be interested in this position, share the job description using the “Share” option at the top of the screen.