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Director of Operations
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-01-27
Listing for:
Orlando Epilepsy Center
Full Time
position Listed on 2026-01-27
Job specializations:
-
Healthcare
Healthcare Management, Healthcare Administration -
Management
Healthcare Management
Job Description & How to Apply Below
Overview
The Director of Operations will oversee the day-to-day management of our current clinics while driving strategic initiatives to expand our footprint in Florida and key out-of-state markets. Reporting directly to the CEO, this individual will be responsible for operational excellence, financial performance, regulatory compliance, and patient satisfaction across all sites.
Responsibilities- Supervise and maintain revenue cycle from front desk to collections
- Analyze and improve key phases of RCM including improving net collection rate
- Implement strategies to improve revenue and income
- Oversee in-house billing team to ensure optimal and efficient collections
- Develop and implement standardized workflows, policies, and procedures that drive efficiency and high-quality outcomes across all sites
- Monitor performance metrics (patient volume, wait times, satisfaction scores, etc.) to identify opportunities for improvement
- Conduct market analyses (population density, demand for epilepsy services) to identify high-potential locations for new clinics and EMUs
- Lead the planning and execution of expansion initiatives in Florida and other target states
- Coordinate with real estate, construction, and regulatory teams to ensure timely site selection, facility readiness, and licensing in each new market
- Manage operational budgets, forecasting, and resource allocation to ensure financial sustainability of both existing and new locations
- Collaborate with finance to develop and monitor cost-saving strategies without compromising quality of care
- Track key financial indicators (e.g., cost per patient visit, revenue growth, EBITDA margins) and implement plans to achieve budgetary goals
- Ensure adherence to all relevant healthcare regulations, including HIPAA and state-specific requirements for specialty clinics and EMUs
- Oversee quality improvement programs and accreditation processes to maintain the highest standards of patient safety and clinical excellence
- Conduct regular audits of operational, clinical, and administrative processes to identify compliance gaps and implement corrective actions
- Directly supervise clinic managers, EMU managers, and other operational leaders, providing mentorship, performance feedback, and professional development opportunities
- Champion a patient-centric culture that values collaboration, innovation, and continuous improvement
- Lead recruiting, onboarding, and training initiatives for new sites, ensuring each location is staffed with skilled professionals aligned with OEC’s mission
- Foster relationships with local hospitals, healthcare partners, and community organizations to drive patient referrals and establish OEC’s presence in new markets
- Negotiate vendor contracts and manage key partnerships to ensure cost-effective procurement of medical equipment, supplies, and services
- Oversee the integration of healthcare IT systems, EHR platforms, and other digital tools to standardize operations across all sites
- Use data-driven insights and analytics to track performance, streamline workflows, and enhance patient outcomes
- Evaluate and adopt new technologies (e.g., telehealth) that support better care coordination and accessibility for epilepsy patients
- Provide regular updates to the CEO and executive leadership on operational performance, financial results, and expansion milestones
- Develop and maintain dashboards for tracking key performance indicators (KPIs) related to patient care, financial health, and organizational growth
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field required
- Master’s degree (MBA, MHA, or equivalent) required
- Minimum of 5–7 years in healthcare operations management, with at least 3 years in a leadership role overseeing multiple locations
- Demonstrated success in planning, launching, and managing new clinics or healthcare service lines—experience with specialty practices (neurology/epilepsy) is a plus
- Ideal candidate will have extensive background in…
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