Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

This role will be located in our Access Center - Orlando, 32806

Full-time | Monday - Friday

Benefits That Start Day One!

• Medical, Dental, Vision Insurance
• 403(b) Retirement Savings Plan
• HSA & FSA Options
• Up to 5 Weeks PTO
• Paid Parental Leave & Family Care Support
• Life Insurance & Extended Leave Plan
• Pet & Car Insurance
• 100% Paid Tuition + Loan Repayment Assistance

Ready to make a meaningful impact in orthopedic care?

Apply today and become part of a team that’s redefining excellence in healthcare.

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

• None.

• One (1) year of retail, customer service or health care.
• Computer experience required.