Manager Tech Ops Safety Programs & SMS

Position Summary

The Manager, Technical Operations (Tech Ops) Safety Program & Safety Management Systems (SMS) is responsible for the overall management, in close coordination with the Safety Department, of Tech Ops's Safety Program to include management of Tech Ops's Operational Safety Reporting and Investigations, Safety Data Analysis and Trending, Facilitation of Tech Risk Working Group, Change Management and Continuous Improvement, coordination of external audit findings and actions and IOSA gap analysis, DoD gap analysis and SMS implementation.

• Serves as the primary resource for Tech Ops's Safety Program and general oversight of Tech Ops's workplace safety and aircraft damage minimization programs. Ensures that Tech Ops's Leadership and Safety Leadership are apprised of all significant safety issues and trends.
• Oversees Tech Ops's SMS implementation and maintenance in conjunction with the Safety Department.
• Coordinates, along with the Director Operational Safety & SMS, Tech Ops Risk Working Group, including managing the Risk Module in AQD to document risks, risk level, mitigation actions and departmental change management process.
• Defines the Tech Ops's investigation protocol, in conjunction with Safety Department's Safety Investigations team, and reviews safety incidents, conducts investigation as required by the protocol and performs root cause analysis to establish and implement mitigation where required.
• Supports Jet Blue's confidential safety reporting program (SAR, ASAP, etc.) as a member of the Tech Ops's Action Report Review Team.
• Leads the coordination of related IOSA & DoD Gap Analysis for their operational department as well as being Tech Ops's 'in-audit' led coordinator, OAL audits, regulatory audits, Code Share audits, and Internal Evaluation/Quality Audit findings as they relate and apply to the Tech Ops. This coordination will be in close coordination with the Safety Department and specifically the Internal Evaluation Team.
• Reviews, tracks, analyzes and trends Tech Ops's Safety reports and related Safety Data and Leads Department's Continuous Improvement (tracking, actioning, implementation of corrective / mitigating actions).
• Generates regular reports on health of operational safety programs as well as key metrics and goals.
• Collect information to facilitate event investigation and root cause analysis. Investigatory efforts will include, but not be limited to, conducting Crew member interviews, soliciting and reviewing written statements/reports, and researching technical reports and documents.
• Take a significant role in the development of crew members to support the engagement, growth, goal achievement.
• Responsible for the implementation and administration for frontline safety audit program (i.e. Safety Culture).
• Co-Chairs the monthly Tech Ops VC Safety Committee meeting.
• Develops and produces safety promotions to include but not limited to: QDLs, ASAP Trend Alert (ATA) and MAT Chat.
• Other duties as assigned.

• Bachelor's Degree or College certificate from a Technical School Program in Maintenance; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least six (6) years of previous relevant work experience.
• Four (4) years of experience with SMS analysis, trending safety data, conducting safety investigation and risk assessment.
• Experience and/or training in the conduct of safety investigations, root cause analysis, and the identification of potential contributing Human Factors precursors.
• Experience identifying risk and implementing corrective actions.
• Understanding of SMS and the FAA SMS rule.
• Ability to communicate clearly, concisely, logically and coherently at various levels within the organization.
• Strong written and verbal communication skills.
• High level of organization & attention to detail.
• Available for overnight travel (30%)
• Must pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required, this position is not eligible for visa sponsorship.

• Experience in Operational Department Leadership role
• Applicable Licenses and or Technical Certificates, applicable to airline Technical Operations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on Jet Blue Flights, and if time permits, all capable crew members are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the Jet Blue culture, that is, exhibit the Jet Blue values of Safety, Caring, Integrity, Passion and Fun.
• Must fulfill safety accountabilities as prescribed by Jet Blue's Safety Management System.
• Promote Jet Blue's #1 value of safety as a Safety Ambassador, supporting Jet Blue's Safety Management System (SMS)…