Scheduling Coordinator, OHMG Access Center - Orlando

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to manage scheduling, rescheduling, and cancellation of single and multiple tests and procedures.

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibit working knowledge in the use of all registration, scheduling systems, and Web‑based resources.
• Demonstrate knowledge of computer applications, multi‑line telephone system, printers, copy/fax machines, and required data entry.
• Maintain a basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently review the schedules daily and communicate all changes to appropriate staff.
• Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintain a working knowledge of ICD‑9 (ICD‑10) and CPT codes, as deemed necessary.
• Identify customer service issues and resolve or initiate necessary follow‑up.
• Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

• Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attend departmental meetings/in‑services and participate in process improvement initiatives.
• Assume responsibility for professional growth and development.

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

• None.

• One (1) year of retail, customer service or health care.
• Computer experience required.