Ancillary Scheduler - Float - Ocoee and Orlando

Position Summary

Department:
Orlando Health Ambulatory – Outpatient Rehab. Status:
Full‑time (40 hours per week).

Shift: Monday – Friday, 8:00 – 5:00.

Title:

Ancillary Scheduling, Registration & Patient Charge Specialist. Address of Practice:
Floating between Ocoee and Downtown Orlando. This position provides scheduling, registration and patient charge services to ancillary departments.

All‑inclusive benefits start day one: health, dental, vision and life insurance; student‑loan repayment; tuition reimbursement; free college education programs; retirement savings; paid paternity leave; fertility benefits; backup elder and childcare; pet insurance; PTO/holidays; and more for full‑time and part‑time employees.

Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, OHMG has a strong presence in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, and more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.

OHMG is part of the Orlando Health system of care, which includes 24 award‑winning hospitals and ERs, 9 specialty institutes, 14 urgent‑care centers, 100+ primary‑care practices and more than 60 outpatient facilities across Florida.

• Effective pre‑registration, registration and scheduling of multiple patient appointments.
• Manage additions and cancellations of patient appointments.
• Gather and input patient/guarantor demographic and financial information accurately in appropriate hospital systems.
• Contact payers/provider offices to verify benefits and obtain/document authorizations.
• Review schedules daily and communicate all changes to appropriate staff.
• Enter patient charges.
• Act as a liaison between provider and patient to explain insurance benefits, co‑pays, deductibles, and self‑pay portions.
• Communicate procedure‑pertinent information (arrival time, location, duration) to patients.
• Perform check‑in and check‑out of patients.
• Serve as a liaison to clinical and business staff to ensure effective patient management, including transfer of patients from outside and sister facilities.
• Provide training or mentoring for new team members.
• Maintain flexibility in work schedule availability to meet departmental needs and on‑call responsibilities.
• Attend department staff meetings and other assigned meetings.
• Represent the department in committees as requested by supervisor/manager.
• Review and adhere to corporate departmental and education initiatives.
• Assist supervisor/manager in planning and organizing department activities.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable federal, state and local standards.
• Ensure compliance with all Orlando Health policies and procedures.

• Education/Training: High‑school education or equivalent with demonstrated reading, verbal and written communication, mathematical and reasoning skills.
• Licensure/Certification: None required.
• Experience: Two (2) years’ experience in a financial, business office or customer‑service environment; computer knowledge required.