Senior Front Office Assistant-Apopka-Adult Medicine- Physician Associates

Orlando Health Physician Associates is one of the largest primary care provider (PCP) groups in Central Florida, comprising the PCP network of the Orlando Health Medical Group. With more than 225 providers delivering care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry, we offer comprehensive services from childhood development to pregnancy, chronic disease management, and aging concerns. Our providers can refer and coordinate care throughout the system’s integrated network of healthcare services, ensuring patients have easy access to quality primary care, including same‑day, next‑day and virtual appointments.

The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory/physician office operating under the direction of the department and practice leaders. The role is located at 1578 West Orange Blossom Trail, Apopka, FL 32712 and runs Monday‑Friday, 8 am‑5 pm.

• Adheres and assures compliance with Orlando Health and department‑specific policy, procedures, value statements and Commitment to Excellence standards.
• Handles multiple simultaneous tasks, answers the telephone, takes messages, files lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data entry.
• Performs charge entry and cash handling.
• Serves as a liaison between the physician, patient and insurance companies, including obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices efficient use of supplies.
• Maintains a clean, safe and organized office.
• Assists office billing service as requested.

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.

• None.

• Two (2) years’ experience in a medical office environment.