Patient Care Coordinator

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Company:
Innova Care Management Services Company, LLC.

Job Summary

The Patient Care Coordinator is the first impression when patients and guests arrive at Innova Care Health facilities. They assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and ongoing basis.

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15 minutes of arrival.
• Notifies patients and visitors of any delays.
• Manages front desk workflow and communicates with MA’s.
• Manages provider's schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (request interpreters, transportation services, prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (e.g., co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments; may also assist the case manager with scheduling hospital follow-up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.

• High school diploma or GED equivalent.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health record.
• Ability to react calmly and effectively in emergency situations.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

• At least 2-3 years in a medical related customer service role.
• Bilingual in English/Spanish preferred but not required.

• Required immunizations and vaccinations.
• Ability to lift to 50 pounds.
• Ability to push or pull heavy objects using up to 100 pounds of force.
• Ability to stand or sit for extended periods of time.
• Ability to use fine motor skills to operate equipment and/or machinery.
• Ability to properly drive and operate a vehicle.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required (ex. Innova Care meetings or training).

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.