Kidney Transplant Clinical Coordinator Assistant

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Joining Advent Health is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that together we are even better.

Schedule: Full Time

Shift: Days

Location: 601 East Rollins Street Orlando, FL 32803

The community you'll be caring for: Advent Health Orlando

• Located on a lush tropical campus, our flagship hospital, 1,368-bed Advent Health Orlando
• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• Advent Health Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Under general direction, the Clinical Coordinator Assistant-Transplant assists the Clinical RN Coordinators in the pre and post phases of care working with laboratory, imaging, registration, referring physician offices and financial services personnel. The Assistant provides support to physicians and nurses by facilitating patient flow and assisting with various activities including facilitation/coordination of:
1) initial referral process,
2) patient evaluations for advanced therapy, potential organ recipients, living donors or VAD (Ventricular Assist Device) patients,
3) on-going care of the established patients, and
4) patient education process. The Assistant is responsible for initiating actions or tasks in the electronic record for the purpose of process adherence and volume metrics. The Assistant provides optimal service to patients, respects patient confidentiality, and works within the established parameters of the job at all times. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

• Utilizes sensitivity and responsiveness with patients, families and visitors by listening and communicating effectively with courtesy, consideration and tact.
• Acts as the familys liaison between the program/practice support and clinical staff which includes, but is not limited to the following:
  * Triaging the calls and distributing to the appropriate program/practice staff
  * Providing status updates and general information
  * Providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate practice/program leadership
• Serves as the primary resource between the program and referring community which includes, but is not limited to, the following:
  * Triaging the calls and distributing to the appropriate program/practice staff
  * Providing general program information and guidance for the referral process
  * Providing status updates and providing general information
  * Providing appropriate customer service recovery when encountering upset patient and when necessary, escalating concerns to appropriate practice/program leadership
  * Mailing letters, medical records and any other relevant correspondence to the patients referring physician
• Performs general tasks related to initial referral processing which includes, but is not limited to, the following:
  * Prompt and courteous customer service that includes a patient first attitude while serving our referring physicians and patients
  * Timely review of new referral inputs (email, faxes, and telephone calls) from community physicians and the inpatient team for each respective program
  * Responsible for decisive and protocol-driven triaging of new referrals (Routine, Stat, and Surgical) as defined by program leadership
  * Verifying and accurately entering demographic and insurance information
  * Assessing patients insurance against matrix to determine appropriateness of referral and, when necessary, steering the patient to in-network physician or transplant program
  * Gathering medical records as defined by practice/program to ensure timely and accurate processing of the initial referral within 14 days as necessary
  * Strengthening relationships with our community partners and referring physicians by delivering on our customer service promises
  * Maintaining patient confidentiality following proper HIPAA and other protocols
  * Screening all new applications-screen application submission to be sure all documents/records are included with submission. If information is incomplete, mails out response…