Medical Records & Referral Coordinator

Join to apply for the Medical Records & Referral Coordinator role at True Health.

This role involves assisting medical providers in referring patients to secondary care providers as directed.

• Make medical records available to practitioners and clinical personnel upon request.
• Help providers obtain appointments for consultations, procedures, etc., through available communication channels.
• Request summaries of medical care from private physicians or medical facilities, keep records of correspondence, and follow up.
• Follow-up on patients who miss specialist appointments.
• Track all patient referrals to ensure reports are received, scanned, and imported timely.
• Document all steps taken to process a referral properly.
• Process Orange County referrals promptly.
• Notify providers and patients if additional tests are needed before completing a referral.
• Maintain adequate supplies of forms and materials, process authorizations and referrals, and keep records.
• Process all assigned referrals within 24-48 hours unless prevented by specific circumstances.
• Answer phone calls regarding patient questions related to referrals.
• Other duties as assigned.

• High school diploma or equivalent.
• At least 3 years of medical experience.

• Ability to work under pressure.
• Computer literacy.
• Good interpersonal skills.

• Bilingual skills are a plus.

• Reports to Medical Records and Referral Manager.

• Ability to sit and view a computer screen for extended periods.
• Perform repetitive hand and wrist motions.
• Hear and converse professionally at all times.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Healthcare Provider
• Industries:
  Hospitals, Healthcare, Medical Practices, Non-profit Organizations