Master Stylist

Master Stylist at Ulta Beauty

We are hiring for the Master Stylist role. This position requires engaging with guests, consulting on hair care needs, and recommending products and services to deliver a quality guest experience. Support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance, guest service, and process compliance. A passion for the beauty industry and the ability to learn and communicate product knowledge are essential.

Overview

Experience a commitment to authentic community, belonging, and innovation. Ulta Beauty offers robust organizational support, ongoing investment, personal empowerment, and growth opportunities within a stable company. We are the future of beauty services and invite you to be part of the transformation.

General Summary & Scope

The Master Stylist engages with guests, consultations on hair care needs, and recommends products and services. Delivers quality professional services with emphasis on the guest’s total look. Supports the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, productivity), people (guest service), and process (operating procedures and compliance standards). This role requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

Principal Duties & Responsibilities (Essential Functions)

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty, and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed regarding new and existing industry trends, products, and services; be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

• People
• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store guest experience.
• Establish professional peer and brand partner relationships to collaboratively deliver exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.

• Process
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures; ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Job Qualifications

Education

• Cosmetology license

Experience

• Previous relevant work experience is required

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills in all service categories.
• Proficiency with use of equipment and…