Jr. Credit & Collection Specialist

Title:
Jr. Credit & Collection Specialist
Pay: $25.00
Hours:
Monday–Friday;
Core Business Hours
Location:
Orlando, FL 32822

The Jr. Credit & Collection Specialist serves as the primary interface between customers, Accounts Receivable, Operations, and Sales teams. This role is responsible for managing collections of outstanding receivables, supporting credit management processes, and maintaining regular communication with customers to ensure timely payments and resolve account issues.

• Manage collection of customer accounts and ensure timely recovery of outstanding receivable balances
• Maintain regular communication with customers through calls, email, and portals to improve payment status on past-due invoices
• Send missing invoices and follow up with customers regarding outstanding balances
• Utilize credit management tools to validate customer credit limits
• Identify credit and collection issues and communicate findings with Accounts Receivable, Customer Service, and Operations teams
• Coordinate with internal teams regarding corrections, credit memos, or account adjustments
• Review and release pending sales orders from credit or shipment hold in accordance with company credit policies
• Maintain and update customer master records and credit data within financial systems
• Assist customer service and program teams in resolving disputes related to receivable collections
• Participate in bi-weekly cash review meetings
• Assist with implementation of new tools, processes, or projects as assigned

• 1–3 years of experience in account reconciliation or accounts receivable
• Experience with collections or collection tools preferred
• Strong analytical skills for reviewing account balances and payment trends
• Strong computer skills with Microsoft Office, especially Excel
• Ability to quickly learn new systems and software applications
• Experience with SAP or other financial systems preferred
• Ability to manage multiple priorities and work independently
• Strong organizational, planning, and problem-solving skills
• Detail-oriented with sound judgment and analytical ability

Bachelor’s degree in Finance, Accounting, or related field, or equivalent combination of education and experience

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.