Senior Manager, Order to Cash

Overview

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!,

SYFY, and Golf Channel, with digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, Golf Now, Golf Pass, and Sports Engine. These businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit, empowering creativity, embracing change, and driving connection in an ever-evolving world.

The Sr. Manager, Order to Cash (O2C) will play a key role in supporting the execution of Versant’s global Order to Cash operations. Reporting to the O2C Sr. Director, this position will assist with customer setup, billing, collections, credit validation, and cash application across revenue streams including Ad Sales, Content Distribution, Digital, Direct-to-Consumer (D2C), and Events. This role will partner closely with commercial, controllership, and shared service teams to ensure accuracy, compliance, and service excellence throughout the revenue lifecycle.

The position will also help monitor performance, support reconciliations, and contribute to system process stability post-spin.

• Service Delivery
  • Process customer setup, contract validation, invoice generation, and collections follow-ups across multiple revenue streams
  • Apply customer payments and perform cash application activities accurately and within defined SLA timelines
  • Manage resolving misdirected payments and Due To / Due From accounting entries between Versant and NBCU under CSA agreements
  • Support accurate billing and collections by coordinating with internal teams to validate commercial terms and customer credit details
  • Maintain accurate and up-to-date records in systems such as SAP, Salesforce, Medea, and Operative One
• Standards and Controls
  • Ensure compliance with billing, collections, and credit policies; flag exceptions and escalate potential risks
  • Know Your Customer (KYC) Compliance, Bridger risk assessment tool administration and utilization, credit rating, assessment of the creditworthiness with respect to financial obligations
  • Maintain audit-ready documentation related to invoicing, collections activity, and customer account changes
  • Manage internal controls testing and support audit requests related to Order to Cash operations
  • Help enforce approval workflows for customer onboarding, credit limits, and adjustments to terms
• Performance
  • Track and report on Order to Cash KPIs such as billing timeliness, DSO, unapplied cash, and exception volumes
  • Analyse root causes for invoicing errors or delayed collections and support initiatives to improve process efficiency
  • Prepare reports and summaries for internal leadership and assist in performance reviews of shared service and CSA support teams
  • Contribute to ongoing enhancement of O2C dashboards and process documentation
• People
  • Collaborate with cross-functional teams in Controllership, Finance, Commercial, Legal, and Operations
  • Work closely with counterparts in shared services and international hubs where necessary
  • Support knowledge sharing and process training for newer team members or rotational staff
  • Foster a team culture of accountability, responsiveness, and customer orientation

• Bachelor’s degree in Accounting, Finance, or a related field;
  Master’s degree preferred
• 7+ years of experience in billing, accounts receivable, or Order to Cash operations
• Strong knowledge of cash application functionality in SAP, Salesforce, and other critical billing platforms such as Medea, Operative One, or Mydas
• Familiar with Moody’s and Dun & Bradstreet credit rating and scoring models
• Experience working in shared services or global finance environments…