Brokerage Registered Client Service Associate - Orlando, FL

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Regular

English (Required)

1st shift (United States of America)

This is an in‑office position. The location is 7677 Dr. Phillips Blvd., Orlando, FL.

Responsible for the general servicing and support of the Financial Advisors. This includes administrative and operational support, business development assistance, and providing a consistent and effective level of client servicing when the Financial Advisor is unavailable.

• Assist Financial Advisors in servicing clients including preparing financial plans, conducting investment research and completing client trades and transactions.
• Receive and place orders as directed from Financial Advisor and assigned clients. Reply to queries regarding general market information such as quotes and news, as well as trading and order features such as GTC expiration dates and settlement.
• Process corporate actions where a license is warranted, such as tender offers, optional dividends and the exercise of warrants and rights.
• Schedule and confirm client appointments, enter data in Sales Force, create meeting agendas and summaries, prepare/coordinate marketing events and perform general administrative functions such as answering and returning calls, managing the expense report process, preparing routine client correspondence and performing maintenance of client records.
• Manage the financial advisor's calendar to maximize the appointments' productivity by minimizing travel time and anticipating the time frame required for presentation and answering of questions.
• Maximize sales opportunities by contacting potential investment clients based on internal and bank leads. Use product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
• Provide operational guidance to Financial Advisors ranging from systems navigation to document fulfillment.
• Ensure new business paperwork is accurately and successfully submitted. This includes preparing forms to be presented to clients, obtaining appropriate signatures, submission and follow‑up of new account documentation.
• Mitigate risk through appropriate authentication standards. This includes authenticating incoming and outgoing client calls and performing authentication callbacks for high‑risk transactions such as third‑party distributions, profile changes, and wires.
• Maintain a professional environment and create a positive impression.
• Submit and process certain operational requests as instructed by the Financial Advisor and/or client. These may include: funds distributions, deposits of checks, journals, client and account updates, ACAT initiation, and other operational tasks.
• Work in coordination with the Financial Advisor to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
• May assist with physical branch location needs, such as opening, closing, and general requests for maintenance or service.

• Bachelor's degree or equivalent experience and related training.
• Experience in the securities industry and/or a sales assistant role.
• Knowledge of securities markets and brokerage accounts.
• Knowledge of the features and attributes of annuity products.
• FINRA SIE, FINRA Series 7 and Series 66 licenses. Candidates will be considered if they have at least one of the required licenses and can obtain the additional licenses during employment.
• Exceptional telephone skills and the ability to appropriately interact with clients…