Senior Manager, Digital Assets Surveillance and Investigations

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Please note:

This position is M-F, 8am-5pm local time and a hybrid work model. It will be 4 days in-office, 1 day from home, during standard business hours. It is only available in the areas listed. Candidate must reside or be willing to relocate on their own to one of the listed areas. Applicants must be currently authorized to work in the United States on a full‑time basis without employer sponsorship.

The position is within the Anti‑Money Laundering Investigations (AMLI) Department, part of the Financial Crimes Risk Management (FCRM) organization. The organization assists in the assessment of AML risk presented to our business and the affirmative commitment to comply with laws and regulations governing money laundering activities, those identified under OFAC, as well as other financial crimes. A key objective of the organization is our ongoing commitment to the corporation’s abilities to meet regulatory obligations.

Responsibilities of FCRM extend beyond the AML program and include the Corporation’s Anti‑Bribery, Identity Theft Program, Internal Investigations, and the safeguarding of customer and corporate assets against fraud.

• Perform all the core functions of the Digital Assets AML Investigator position, including reviewing escalated cases for suspicious activity, conducting risk‑related research, demonstrating strong written and verbal presentation skills, maintaining knowledge of AML red flags and industry trends, and meeting individual proficiency targets.
• Take responsibility for cases that require deeper analysis, more complicated research, and greater exposure to lesser‑known protocols, blockchains, products, and transaction types, including trading‑related analysis, derivative investments, organizational/entity accounts, etc.
• Serve as a subject‑matter expert on all matters related to digital assets AML investigations, including on‑chain research techniques, blockchain analytics best practices, evolving crypto‑financial‑crime trends, emerging regulatory requirements, and developments in the DeFi/Web 3 ecosystem.
• Facilitate new‑hire onboarding and cross‑training of investigators on the AML Investigations Team, acting as the primary point of contact for new hires and existing investigators concerning digital‑asset investigation handling inquiries and providing performance feedback.
• Influence the culture, expectations, standards, and processes, and serve as a leader of the new Digital Assets Investigations function.
• Understand the needs and vulnerabilities of the BSA/AML Digital Assets Program to provide recommendations to strengthen Schwab’s overall BSA/AML Program, including systems, vendor tools, workload‑management efforts, and process improvement initiatives.
• Work collaboratively with other financial institutions, law‑enforcement authorities, and regulatory bodies to investigate suspicious account activity.
• Review and evaluate essential case elements to ensure consistent and comprehensive investigations have been satisfactorily completed; may participate in the approval of regulatory reports and narratives.
• Provide support to internal and external audit teams on the gathering and analyzing of client accounts and transactions; may have a role in presenting facts to oversight groups.
• Assist with updating job aids and procedure documents.
• Demonstrate Schwab core values within the Financial Crimes Risk Management department.

• Minimum of five years of experience in the financial services industry with a deep understanding of BSA/AML laws, regulations, and practices.
• 2+ years of experience working in the digital asset space.
• 2+ years of crypto investigations experience in AML/BSA/Fraud prevention, with the demonstrated ability to handle increasingly complex cases.
• Intimate knowledge of the greater digital assets ecosystem, including cryptocurrencies, stable coins, and decentralized finance (DEXs/DApps/bridging/swapping/staking/lending).
• Significant experience with…