Specialist, Financial Aid

About this Position

Position Number
Position Number HR

Position Title

Job Type

Job Type Staff

FT/PT

FT/PT Part-Time

Employee Class Description

Employee Class Description C3-Staff PT (ed. support)

General Position Description

Performs student service in the financial aid process. Reviews electronic processing reports, makes decisions on program eligibility, and approves financial aid awards. Contacts students, agencies and technical staff to resolve application processing problems. Prepares reports and monitors business processes for accuracy. Provides assistance to Answer Center and Student Services staff with regard to financial aid regulations or decisions.

Flexible Work Arrangement

Flexible Work Arrangement Primarily Remote:
Employee performs the majority of job duties remotely and may occasionally work on site, based on operational needs with advance notice, when possible.

Grade

Grade 2024

Exemption Status

Exemption Status Non-Exempt

Posting Number

Posting Number S3727P

Location(s)

Proposed Work Schedule (Please note hours subject to change based on business needs)

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $ 18.58 per hour

The Financial Aid Specialist is responsible for maintaining communication, providing customer service, and overseeing the departmental inbox. This position requires strong analytical skills and the ability to work collaboratively across departments to support the college’s mission of access and student success. The ideal candidate will demonstrate professionalism, integrity, and a commitment to delivering high-quality service to students navigating through the financial aid process.

This position requires strong oral and written communication skills, the ability to use student-centered approaches in the financial aid process, and the capacity to think critically, use sound judgment, and handle sensitive information responsibly. It also requires the ability to learn and understand federal and state financial aid regulations. The individual must be eligible for access to secure financial aid systems such as NSLDS and COD, which includes not being in default on any previous student loans.

Essential Job Functions

1. Meets with students whose financial aid service needs require special attention and in-depth knowledge of financial aid regulations.

2. Reviews income tax returns, INS documents, Social Security Administration documents and other financial materials to determine accuracy of application and eligibility status.

3. Reviews financial aid applications and makes decisions about eligibility according to federal and state regulations and statues. Makes decisions about which financial aid programs the student will receive.

4. Approves student loans and electronically processes records to transmit to loan servicers.

5. Runs and processes reports from computer system to modify applications, award authorizations, and payment authorizations.

7. Accesses NSLDS / COD and other secure federal and state web sites.

8. Provides interpretations of regulatory requirements for Answer Center and other Student Services staff.

9. Reconciles reports of discrepant data and authorizes changes to financial aid records to resolve.

10. Serves on Standards of Satisfactory Academic Progress Appeals Committee.

11. Reviews prior college transcripts to determine initial academic standing regarding eligibility for financial aid.

12. Prepares federal and state reports and transmits electronically where required.

13. Performs other duties as assigned.

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education High school diploma or general education degree (GED).

Required Field of Study

Other Required Qualifications

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

A Bachelor’s degree from a regionally accredited institution

Preferred Type of Experience

Experience working with complex guidelines/procedures

Preferred Licenses/Certification

Knowledge,

Skills and Abilities

Knowledge,

Skills and Abilities

• Strong interpersonal…