Student Success Coach

Student Success Coach, Alpha Anywhere (Remote) - $60,000/year USD

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Grade: Professional 305
Pay Range: $54,800.00 – $82,200.00

The Student Success Coach’s primary mission is to support the success of WGU Academy students who are assigned to you. You will help students complete required college‑level courses before they enroll full‑time at WGU (or other colleges) and develop the confidence, study habits, emotional wellbeing, and communication skills needed for success during and after the Academy.

Internal applicants must apply by 1/15/26. If you’re passionate about building a better future for individuals, communities, and our country, and you’re committed to working hard to play your part, consider WGU as the next step in your career.

• Provides coaching and support for an average student load set by department standards, guiding progress in completing 2+ college‑eligible courses over 2–4 months.
• Leverages motivational interviewing techniques to influence positive behavioral change in students.
• Facilitates Academy’s "college success" readiness curriculum delivered during the students’ first month, including online modules, group coaching, assignments, and personal coaching sessions.
• Leads virtual small group sessions that create community and inspire students.
• Encourages, reinforces positive behaviors, and celebrates milestones of assigned students.
• Collaborates within the Success Coach team, supporting teammates and providing input on improvement opportunities.
• Embraces WGU Leadership Principles with a high emphasis on learning, courage, and student obsession.
• Analyses and utilizes data to effectively improve student success and team productivity.
• Assists students with Academy systems and resolves administrative problems that arise.
• Performs other related duties as assigned.

• Establishes empathy, active listening, optimism, and caring about others’ success.
• Demonstrates high energy and enthusiasm to support virtual group sessions.
• Creates strong rapport and communication abilities, specifically via web conference.
• Promotes a strong work ethic coupled with attention to detail.
• Works independently without close supervision while embracing regular reviews and feedback.
• Exemplifies a courageous focus on what’s best for students and the team.
• Champions change and demonstrates flexibility in an ambiguous environment.
• Has intermediate experience working with sophisticated technology systems.
• Possesses foundational knowledge of coaching principles and positive psychology.

• Organizational Impact: Achieves operational targets impacting department, function, or office results; works independently on moderately complex projects and sets objectives to meet goals.
• Problem Solving & Decision Making: Employs adjustments or enhancements to systems and processes to solve problems or improve effectiveness, leveraging a systems‑thinking approach.
• Communication & Influence: Collaborates with contacts within the job area to obtain or provide information requiring interpretation.
• Leadership & Talent Management: Provides guidance and assistance to entry‑level professionals or support employees and demonstrates WGU leadership principles in all aspects of service.

• Bachelor’s degree.
• Accredited coaching certification.
• Demonstrated experience facilitating, presenting, or teaching in a remote online environment.
• 3+ years coaching experience.

• ICF Accredited Coach Training or NBHWC.
• Experience supporting adult learners in distance learning environments.
• Demonstrated experience working with at‑risk learners.
• Familiarity with Salesforce or other customer relationship management tools.
• Working Conditions – Specific requirements of the job such as travel and the environment in which the job is performed.
• One year of professional working experience in a high‑volume coaching center serving clients remotely OR minimum one year employed at WGU Academy AND satisfactory/advanced…