Specialist, CE Enrollment & Support

Position Title

Specialist, CE Enrollment & Support

Kissimmee, FL 34744 - Osceola Campus

$17.92 per hour

Responds to inquiries received by walk‑ins, phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.

• Proficiency in at least one language other than English relevant to a desired market for local and international students.
• Customer service experience in a call center environment.
• Experience in advising students on educational programs.
• Experience in providing customer service to customers from diverse backgrounds.

• Ability to effectively handle multiple tasks while providing superior customer service in a fast‑paced environment.
• Ability to conduct clear telephone conversations, and respond to complaints with tact and diplomacy.
• Ability to provide initial assessment of student questions and concerns, and apply critical thinking to resolve student enrollment problems.
• Ability to operate a PC and skill in using Microsoft Office including Word and Excel.
• Proficient in data entry.
• Ability to communicate and listen effectively.
• Ability to work evening and weekend hours.
• Ability to work effectively with others in a team environment without close supervision.
• Ability to work effectively in a diverse community and meet the needs of diverse student populations.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision‑making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.