Bilingual Customer Service Representative

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you'll have the unique opportunity to engage directly with customers, solving their insurance-related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base.

Experience a competitive salary range from $42,600 to $92,000 annually, reflecting your contributions and dedication to our mission.

This role not only emphasizes customer-centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today!

With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs. We recognize that every driver is different. That's why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection at the best possible price.

At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we're always just a call or click away. Our Mission We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we're with you every step of the way.

• Check emails and voicemails in the morning before diving into assisting clients.
• Address inquiries about policies, process changes, and manage claims in both English and Spanish.
• Field calls or welcome walk-in customers, ensuring every client feels informed, supported, and valued.
• Collaborate with agents to provide exceptional customer service.

This fast‑paced environment demands excellent communication and empathy, making it a fulfilling opportunity for those who thrive on teamwork and compassion.

• Strong communication abilities in English and Spanish, conveying information clearly and effectively.
• Empathy and compassion to address clients who may be experiencing stressful situations.
• Problem‑solving skills to think critically and creatively to resolve issues while ensuring high customer satisfaction.
• Strong interpersonal skills to build rapport with clients and foster productive collaboration with team members and agents.
• A customer‑centric mindset focused on ensuring clients feel informed and valued throughout their insurance journey.
• Flexibility and adaptability to thrive in a fast‑paced environment.

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!