Client Services and Services Graduate Associate
Listed on 2026-03-05
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Manager, Customer Success Mgr./ CSM -
Business
Client Relationship Manager, Customer Success Mgr./ CSM
Kick‑start your career in sports and entertainment.
Our Graduate Associate Program is a full‑time, immersive, post‑graduate opportunity designed for recent college graduates who are ready to gain real‑world experience in a fast‑paced, professional sports organization. This program offers hands‑on learning, meaningful responsibility, and exposure to leaders across the business — all while working in a collaborative, high‑energy environment.
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This position will start on 8/3/26 and run through 6/25/27.
A quick summary about the Client Services and Premium Services Graduate Associate role:
The Client Services and Premium Services Graduate Associate is responsible for supporting the diverse needs of both departments, focused on delivering legendary service and retention to season ticket holders and premium partners through annual touch points, communication, events, benefits and unique opportunities.
What the Client Services and Premium Services Graduate Associate will be responsible for:- Supports operations of the Client Services and Premium departments, specifically renewal and retention efforts for Orlando Magic Loyal Blue members and Premium Partners.
- Prepares necessary items for Client Service Specialist’s and Premium Managers meetings with clients, including but not limited to season recap presentations, gift bags and/or personalized “wow” moments.
- Assists Direct Report and team with:
- Event planning and execution, including tracking RSVP’s through CRM, organizing invite lists and communication to client services specialists and Premium Managers anticipated client attendance.
- Maintaining tracking
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