Customer Service Digital Representative

Position: Customer Service Digital Representative

Location: Orlando, FL

Job : 639-2026

# of Openings: 7

Looking for a FULL or PART TIME Job and available day or night-time hours?

Seasonal office-based positions available starting in March until the end of October.

Come join the TUI
-Orlando team and be ready to create HAPPY vacation experiences!

• 21 years of age with eligibility to work in the US.
• Dynamic & enthusiastic individuals who can provide a high quality of customer service.
• A well-groomed, friendly, and outgoing demeanor with the confidence to engage and build rapport with guests from diverse cultural backgrounds.
• Someone who can work independently and stay on task with little oversight.
• Proven team player who collaborates effectively with colleagues, to deliver shared goals.
• Background in customer service or event planning preferred.
• Available to work weekends and holidays.
• English fluency required; additional language considered an asset.

• Assist international guests through digital self-service and sales tools.
• Deliver exceptional guest communication by engaging with guests, clearly explaining services, and addressing questions or concerns in a professional and friendly manner.
• Coordinate daily contact with guests personally or digitally via phone, email or TUI APP
• Manage all guest concerns and resolve high conflict situations calmly and effectively using empathy and de‑escalation techniques to resolve issues to the highest level of guest satisfaction.
• Use product knowledge and storytelling to inspire guests and help them make informed decisions that elevate their overall holiday experience.
• Promote and sell relevant products, services, and experiences that enhance guests’ holidays.

• Weekly pay at $19 per hour.
• Commission on excursions and ticket sales.
• iPad & uniform provided.
• Paid training.
• Holiday Pay-Extra $2.00 pay per hour on selected company holidays.
• Referral Bonus
  - Unlimited referral of a Friend or Family Member earns you $100.00.
• 401K Retirement Plan
  - Auto enrollment at 4% after 60 days actively working.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

We’d love to see your uniqueness shine through and inspire our future guests.

Intercruises Shoreside & Port Service sis an equal opportunity employer (EOE) and does not discriminate based on race, religion, color, national origin, sex, gender, disability, genetic information or any other characteristic protected by law.