District Service Coordinator

Reports To:

District Manager

The District Service Coordinator is the heart of the business, ensuring the support of our customers, service technicians, and internal personnel. Attention to detail, organization, and technology management is crucial in this role. Communication with the customer is our top priority. Ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with resolving issues and problems. The District Service Coordinator will efficiently plan and route the most-qualified technicians in accordance with established guidelines and company procedures.

Work is performed with established processes and procedures in a fast-paced, constantly changing environment.

• Attends daily huddle with branch team to align on daily objectives to meet weekly/monthly goals.
• Creates and updates job schedules for new jobs, breakdown calls, cancelled or moved jobs.
• Opens all new jobs for the branch in SAGE CRM the day order is received.
• Submit all material requisitions to our purchasing department the day an order is received.
• Assists with service calls for breakdowns and service repairs.
• Receives incoming deliveries and updates SAGE 300 the day material is received.
• Downloads and reviews service/inspection reports and sends to customer.
• Revise job cost estimates and mark jobs completed in SAGE 300 daily.

• KNOWLEDGE: A minimum of (2)+ years of proven experience or customer service-related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
• SKILLS:
  
  Proficient in Microsoft Office Suite and ERP systems (Sage
  300 & CRM is a plus).
• Must be able to work in a dynamic environment in which fast response is normal.
• Excellent communication skills – verbal and written.
• Strong attention to detail with a dedication to accuracy.
• Excellent interpersonal skills to be able to work with customers, service technicians, and internal team members.
• ABILITY: A passion for providing top-notch service to our customers. Positive and collaborative approach to teamwork and competition.