French Canadian Customer Service Associate - Onsite Orlando Florida

French Canadian Customer Service Associate – Onsite, Orlando, FL

Join Peak Support
—a Great Place to Work‑Certified™ company with the best Glassdoor rating in the BPO industry—to provide exceptional customer service in French Canadian. If you share our values of integrity, respect, excellence, collaboration, and compassion, we want to hear from you.

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. You will be personable, professional, and helpful across multiple channels—phone, email, social media, and others—to ensure concerns are addressed promptly. You will contribute to team effort by accomplishing related results as needed.

• Must be able to work onsite in the Orlando area.
• Fluency in French Canadian with strong oral and written communication skills.
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast‑paced environment.
• Flexible and willing to be assigned to voice, non‑voice or blended programs.
• Knowledgeable about Microsoft Office applications with average MS Excel skills.
• Ability to convey information effectively.
• Must be willing to take part in required initial training.
• Excellent problem‑solving skills.
• Flexibility to work multiple shifts during weekends or on holidays.
• Excellent organizational skills and attention to detail.
• Can work with minimal supervision.
• Some analytical skills.
• Some technical abilities.

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem‑solving skills necessary to make decisions and take action based on sound reasoning and independent judgment.
• Excellent oral and written communication skills.
• Collaboration with peers, supervisors, and management to achieve corporate and client goals.
• Ability to adapt to a changing work environment.

• Entry level

• Full‑time

• Other

• Outsourcing and Offshoring Consulting