Patient Support Coordinator

Patient Support Coordinator

Innova Care Management Services Company, LLC

Job Title:

Call Center Specialist

Report to:
Call Center Manager

FLSA Status:
Non-Exempt

Job Summary:

To provide excellent customer service in a medical call center environment.

• Answer phone calls with proper etiquette and great customer service
• Schedule new and existing patients in the correct office with the proper physician.
• Patients information collected/update in patient medical records and the phone system.
• Meet the goals for average handle time, hold times and quality scores on inbound and outbound calls.
• Respects and always maintains privacy and dignity of patient's information to assure client confidentiality.
• Understands and follows the Code of Conduct and HIPPA guidelines.
• Good attendance, punctuality and adherence to your schedule.

• Excellent Customer Service Phone Skills
• High School Graduate
• Call Center or customer service experience preferred
• Experience in typing and data entry preferred
• Bilingual in English/Spanish required

• Entry level

• Full-time

• Information Technology

• Hospitals and Health Care