Account Specialist, Playbook

Position: Account Specialist, Playbook 365
** We Put the World on Vacation
** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Playbook
365 is a leading sports event management technology platform dedicated to transforming how tournaments, leagues, and organizations operate. Our all-in-one software simplifies registration, scheduling, communication, and data management—helping directors, coaches, and families experience sports the way they should be: connected, organized, and fun.

Playbook
365, part of the Travel and Leisure family of brands, serves the rapidly growing youth and amateur sports travel market by connecting event organizers and destinations through scalable, user-friendly technology.
** How You'll Shine:
** As the
** Account Specialist**, you will focus on supporting both the Sales team during qualification, demo and contracting stages, and will be working closely with the Account Management team to onboard new clients. You will help manage the client lifecycle by establishing solid, productive relationships to maintain ongoing partnerships with Playbook
365. The Account Specialist is responsible for collecting client requirements for product enhancements and shepherding these needs through the development process to completion. This position requires a high level of relationship building and skillful communication to collaborate with new clients, internal and external stakeholders, our development team, and senior leadership.

Responsibilities include, but are not limited to:
* Help manage the product support ticket queue to vet new tickets, fix lower-level issues, implement basic new requests, and keep the queue clean. (30% time)
* Provide technical expertise during the sales process and during product demonstrations, guiding potential customers through core features and benefits of our software and addressing technical questions and concerns. (30%)
* Assist with technical onboarding, including setup, configuration, and integration of the software for new clients; providing training and product guidance to new users during the onboarding phase.(30%)
* Meet with clients as necessary to discuss issues, get additional information, and teach them about our platform in a way that builds warm, positive customer relationships.
* Document new feature enhancements and client self-service tutorials, and provide feedback to leadership on how to improve processes for more efficient, customer-centered outcomes
* Work on new site implementation (10% time)
Travel Requirements:

Travel is limited to occasional on-site meetings, which are minimal – 10%
** What You'll Bring:
*
* Education:

* BA/BS Degree
* Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
* Training Requirements :
* None Knowledge and

Skills:

* Excellent analytical and problem-solving skills
* Ability to work with minimal supervision in a team environment
* Excellent verbal and written communication skills
* Personable demeanor and professional attitude
* Quick learner with a strong desire to always be learning

Technical

Skills:

* Proficiency in Microsoft Office Suite.
* CRM experience/understanding (Hub Spot or Salesforce preferred).Job

Experience:

* 1 year experience within the sports industry, specifically youth sports
* 1 years of experience with account management
* Excellent organizational and time management skills.
* Self-starter with motivation to exceed goals in a fast-paced, evolving environment.
** How You'll Be Rewarded:
** We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**
* Note:

Temporary and/or seasonal associates are ineligible for Paid Time Off.
****…