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Customer Success Mgr./ CSM HelpDesk/Support Event Manager / Planner

Onboard Lead — Guest Experience & Service Leader

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: Brightline Trains
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading rail service provider in Orlando is seeking an Onboard Lead to enhance the guest experience by providing top-notch service and ensuring adherence to safety protocols. You will assist the Onboard Supervisor and collaborate with the team to deliver an exceptional service experience. Candidates should have experience in guest services, effective communication skills, and the ability to promptly resolve guest concerns.

This role requires flexibility in working hours and physical stamina due to the active nature of the job.
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