Customer Service Representative

We’re Flaxen Mix – a remote IT and digital support company that works alongside your business to provide extended customer assistance with expertly tracked results. Regain confidence, eliminate complaints – and grow your business with advanced communication to customers.

A Customer Service Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Full time

Monday - Friday

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

• High school diploma or equivalent
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills

• Health Insurance
• Paid Time Off
• Vision Insurance

Apply now!